Kia Sorento 2016–2020

3rd generation (UM) · UM · 3,800 complaints, 1,168 with mileage

When failures happen

What fails, and when

By model year

Which systems, and when

Complaints about this generation are not spread evenly across the vehicle, and the systems that generate the most of them do not all fail at the same point in a car's life. The median failure across all systems here is 54,068 miles; the figures below show which parts of the car run ahead of that and which run behind.

The engine accounts for 36.5% of complaints (1,387 reports, 353 of them with a mileage figure), with a median of 72,000 miles, close to the vehicle's overall pattern. The middle half of these reports falls between 39,000 and 102,000 miles.

A single system taking 36.5% of all complaints is a concentration worth noting. It means that for this generation, most of what owners reported came back to one area of the car rather than being distributed across many small faults.

Problems owners could not categorise accounts for 11.5% of complaints (436 reports, 67 of them with a mileage figure), and it fails early — a median of 22,712 miles, well before the vehicle's overall median. Failures clustered this far below the rest of the car usually point to a design or manufacturing problem rather than wear, because wear does not selectively target one system on low-mileage examples. The middle half of these reports falls between 9,300 and 61,000 miles.

The electrical system accounts for 8.3% of complaints (314 reports, 90 of them with a mileage figure), with a median of 43,800 miles, close to the vehicle's overall pattern. The middle half of these reports falls between 25,000 and 70,000 miles.

The exterior lighting accounts for 6.8% of complaints (259 reports, 94 of them with a mileage figure), with a median of 37,100 miles, close to the vehicle's overall pattern. The middle half of these reports falls between 23,000 and 67,059 miles.

The transmission and driveline accounts for 6.2% of complaints (237 reports, 87 of them with a mileage figure), with a median of 38,000 miles, close to the vehicle's overall pattern. The middle half of these reports falls between 8,975 and 83,000 miles.

The steering accounts for 5.7% of complaints (215 reports, 93 of them with a mileage figure), and it fails early — a median of 30,000 miles, well before the vehicle's overall median. Failures clustered this far below the rest of the car usually point to a design or manufacturing problem rather than wear, because wear does not selectively target one system on low-mileage examples. The middle half of these reports falls between 15,700 and 50,000 miles.

Differences between model years

Within this generation, complaint volume is not constant across model years. The 2016 model year drew the most — 1,624 complaints — while 2020 drew the fewest at 188. The median year sits at 622.

That makes 2016 an outlier: roughly 2.6 times the median year of this generation. A single year standing that far apart usually reflects either a first-year issue that was later corrected, or a component change introduced for that year. Anyone shopping this generation has a straightforward reason to prefer a different year, all else being equal.

Recalls and what they cover

NHTSA records 12 recall campaigns covering vehicles in this generation. A recall means the manufacturer or the regulator concluded there was a safety defect or a standard was not met, and that a free remedy is owed to owners — including second and later owners.

The campaigns cluster around trailer hitches (2), the reversing camera and sensors (1), the transmission and driveline (1). Repeated recalls against the same area of the car generally mean the first remedy did not fully resolve the underlying problem.

Recall status is specific to the individual vehicle, not the model. Checking a VIN against NHTSA's lookup is free and takes under a minute, and it is the only way to know whether a particular car has had the work done.

Reported severity

Of the 3,800 complaints filed against this generation, 113 reported a crash; 187 reported a fire; 124 reported an injury; 4 reported a fatality. Crash-involved reports represent 3.0% of the total.

These are owner-reported outcomes, not verified investigations, and they are not adjusted for how many of these vehicles are on the road. They are included because the distinction between a fault that strands a car and a fault that causes a collision is the one that matters most, and it is not visible in a complaint count alone.

What this means if you are buying one

For a buyer, failures on this generation are spread rather than concentrated: the middle half falls between 20,100 and 83,537 miles, with a median of 54,068. There is no single mileage threshold to watch, which means condition and maintenance records are more informative than the odometer.

On inspection, the engine and problems owners could not categorise are where this generation's reports concentrate, so those are the areas worth a specific look. Problems owners could not categorise in particular shows a median failure mileage of 22,712, which gives a concrete number to compare against the odometer of any car you are considering.

None of this is a substitute for a pre-purchase inspection on the individual car. Aggregate patterns describe a population; the example in front of you has its own history.

Documented problems

Recalls (12)

What owners reported

Other generations

• Kia Sorento 2003–2009
• Kia Sorento 2011–2015
• Kia Sorento 2021–2025