4th generation (XX40) · GSX40 / AXXH40 (hybrid) · 455 complaints, 283 with mileage
Owners filed 455 complaints with NHTSA about the 2013–2018 Toyota Avalon, and 283 of them record the mileage at which the failure happened. That is enough to show not just what fails, but when.
39% of failures fall within the first 12,000 miles. Failures clustered that early usually indicate a design or manufacturing problem rather than wear.
The most-reported areas are problems owners could not categorise (13.4% of complaints, typically around 25,700 miles), body structure (9.9% of complaints, typically around 6,000 miles), the airbag system (8.8% of complaints, typically around 33,750 miles).
10 recall campaigns cover this generation.
| System | Complaints | Share | Typical mileage | Middle half |
|---|---|---|---|---|
| Unknown Or Other | 61 | 13.4% | 25,700 | 10,000–62,000 |
| Structure | 45 | 9.9% | 6,000 | 410–15,000 |
| Air Bags | 40 | 8.8% | 33,750 | 14,600–75,000 |
| Vehicle Speed Control | 39 | 8.6% | 20,000 | 3,800–82,300 |
| Forward Collision Avoidance | 36 | 7.9% | — | — |
| Electrical System | 35 | 7.7% | 15,000 | 6,572–55,284 |
| Visibility/Wiper | 32 | 7.0% | 23,700 | 1,000–60,000 |
| Service Brakes | 32 | 7.0% | 39,500 | 10,000–79,000 |
| Engine | 18 | 4.0% | 17,515 | 15,000–57,384 |
| Visibility | 17 | 3.7% | 7,000 | 450–11,144 |
| Year | Complaints | With mileage |
|---|---|---|
| 2013 | 187 | 118 |
| 2014 | 123 | 80 |
| 2015 | 64 | 36 |
| 2016 | 33 | 25 |
| 2017 | 17 | 6 |
| 2018 | 31 | 18 |
Complaints about this generation are not spread evenly across the vehicle, and the systems that generate the most of them do not all fail at the same point in a car's life. The median failure across all systems here is 17,515 miles; the figures below show which parts of the car run ahead of that and which run behind.
Problems owners could not categorise accounts for 13.4% of complaints (61 reports, 36 of them with a mileage figure), and it fails late — a median of 25,700 miles, considerably beyond the vehicle's overall median. That pattern is consistent with normal service life rather than a defect, though it matters for anyone buying an example already near that mileage. The middle half of these reports falls between 10,000 and 62,000 miles.
Body structure accounts for 9.9% of complaints (45 reports, 27 of them with a mileage figure), and it fails early — a median of 6,000 miles, well before the vehicle's overall median. Failures clustered this far below the rest of the car usually point to a design or manufacturing problem rather than wear, because wear does not selectively target one system on low-mileage examples. The middle half of these reports falls between 410 and 15,000 miles.
The airbag system accounts for 8.8% of complaints (40 reports, 20 of them with a mileage figure), and it fails late — a median of 33,750 miles, considerably beyond the vehicle's overall median. That pattern is consistent with normal service life rather than a defect, though it matters for anyone buying an example already near that mileage. The middle half of these reports falls between 14,600 and 75,000 miles.
Throttle and speed control accounts for 8.6% of complaints (39 reports, 27 of them with a mileage figure), with a median of 20,000 miles, close to the vehicle's overall pattern. The middle half of these reports falls between 3,800 and 82,300 miles.
The electrical system accounts for 7.7% of complaints (35 reports, 21 of them with a mileage figure), with a median of 15,000 miles, close to the vehicle's overall pattern. The middle half of these reports falls between 6,572 and 55,284 miles.
Visibility/wiper accounts for 7.0% of complaints (32 reports, 20 of them with a mileage figure), with a median of 23,700 miles, close to the vehicle's overall pattern. The middle half of these reports falls between 1,000 and 60,000 miles.
Within this generation, complaint volume is not constant across model years. The 2013 model year drew the most — 187 complaints — while 2018 drew the fewest at 31. The median year sits at 64.
That makes 2013 an outlier: roughly 2.9 times the median year of this generation. A single year standing that far apart usually reflects either a first-year issue that was later corrected, or a component change introduced for that year. Anyone shopping this generation has a straightforward reason to prefer a different year, all else being equal.
NHTSA records 10 recall campaigns covering vehicles in this generation. A recall means the manufacturer or the regulator concluded there was a safety defect or a standard was not met, and that a free remedy is owed to owners — including second and later owners.
The campaigns cluster around the airbag system (3), the fuel system (2), the tyres (1). Repeated recalls against the same area of the car generally mean the first remedy did not fully resolve the underlying problem.
Recall status is specific to the individual vehicle, not the model. Checking a VIN against NHTSA's lookup is free and takes under a minute, and it is the only way to know whether a particular car has had the work done.
Of the 455 complaints filed against this generation, 62 reported a crash; 6 reported a fire; 54 reported an injury; 10 reported a fatality. Crash-involved reports represent 13.6% of the total.
These are owner-reported outcomes, not verified investigations, and they are not adjusted for how many of these vehicles are on the road. They are included because the distinction between a fault that strands a car and a fault that causes a collision is the one that matters most, and it is not visible in a complaint count alone.
For a buyer, an early-failure pattern is comparatively good news on a used example: 39% of the reported failures occur in the first 12,000 miles, which on a car of this age means they have already happened or they were never going to. Service history matters more than mileage here.
On inspection, problems owners could not categorise and body structure are where this generation's reports concentrate, so those are the areas worth a specific look. Body structure in particular shows a median failure mileage of 6,000, which gives a concrete number to compare against the odometer of any car you are considering.
None of this is a substitute for a pre-purchase inspection on the individual car. Aggregate patterns describe a population; the example in front of you has its own history.
First Avalon hybrid; hybrid battery and inverter-related complaints appear here for the first time in the nameplate's history but at low rates for the era.
Entune head unit failures and screen delamination are among the highest-frequency owner complaints for this generation, well ahead of powertrain items.
| Campaign | Date | Component |
|---|---|---|
| 20V012000 | 2020-05-01 | Fuel System, Gasoline:Delivery:Fuel Pump |
| 20V024000 | 2020-03-16 | Air Bags: Air Bag/Restraint Control Module |
| 17V295000 | 2017-06-15 | Tires:Temporary/Emergency Spare Tire |
| 16V906000 | 2017-02-08 | Air Bags:Knee Bolster |
| 15V728000 | 2016-07-28 | Forward Collision Avoidance: Crash Imminent Braking |
| 16V215000 | 2016-05-13 | Air Bags:Sensor:Occupant Classification |
| 14V715000 | 2014-12-12 | Suspension:Front:Control Arm:Lower Arm |
| 14V576000 | 2014-11-17 | Fuel System, Gasoline:Delivery:Hoses, Lines/Piping, And Fittings |
| 13V442000 | 2014-02-05 | Equipment:Appliance:Air Conditioner |
| 13V505000 | 2013-11-08 | Visibility:Windshield Wiper/Washer:Switch/Wiring |